Please read carefully

1. The terms of our transaction are governed by and construed in accordance with the laws of England and Wales.
2. Because you are purchasing a custom-made product, we are exempt from the “14-day cooling off period” (as you may get with non-custom online purchases) offered in The Consumer Contracts Regulations 2013. For the same reason, there is no refund if you change your mind or “do not like” the product. Examples of our style of illustration are clearly shown on the site and if this style is not to your liking please do not order.
3. Due to the customised nature of our products, we do not accept returns or provide refunds because each piece is created just for you. You can see many clear examples on our website of the style of customisation we do and this is wha you are ordering.
4. In the event that your print arrives damaged or gets lost in transit, please reach out to us immediately. We will happily send you a replacement at no additional cost.
5. In the rare case that your order is marked as “Delivered” but you have not received it, please contact the courier. Unfortunately we are unable to offer refunds when this occurs and so it is important you arrange for someone to receive the print or you nominate a reliable location for delivery.
6. We use trusted courier services with tracking numbers which we will send you when the item is ready for dispatch.

We appreciate your understanding and cooperation with our policies. Our goal is to provide you with an exceptional product and customer experience. If you have any questions or concerns, please email us at info@petpixels.co.uk and our friendly customer service team will assist you.